Adam Borg's questions to Rapid7 Inc (RPD) leadership • Q2 2025
Question
Adam Borg asked about the strategy for pricing and packaging the Command platform to make the selling motion easier, and also inquired when the modest decline in total customer count might stabilize.
Answer
CEO Corey Thomas acknowledged that the company needs to improve its pricing and packaging to facilitate an easier expansion motion with 'bite-sized increments' for customers. Regarding customer count, he stated it is not a primary focus, as the company is successfully adding strategic customers while seeing some smaller, transactional customers churn. He indicated the focus is on growing ARR per customer and that the company will work on providing better metrics to reflect customer quality.