Adam Efrem's questions to Talkspace Inc (TALK) leadership • Q3 2024
Question
Adam Efrem asked for clarification on the full-year 2024 adjusted EBITDA guidance of $4 million to $8 million, questioning what factors would lead to results at the high versus low end of the range given strong year-to-date performance. He also asked about the trajectory of the B2C business and member conversion to the B2B segment.
Answer
CFO Ian Harris stated that while revenue is expected to land slightly below the guidance midpoint, adjusted EBITDA is projected to reach the high end of the range, driven by successful cost optimization initiatives. He noted that recent covered lives growth from Medicare and military is foundational for 2025. CEO Dr. Jon Cohen explained the B2C segment's decline is a natural consequence of more users gaining insurance coverage, but a dedicated consumer market will persist for those who prefer to pay out-of-pocket.