Question · Q2 2018
Adam Kelsey asked for specific details on how operating dual Salesforce platforms impacts sales productivity and requested an update on the adoption of point-of-sale (POS) terminals.
Answer
CFO & COO Brett White explained that managing leads and billing across two separate Salesforce instances reduces the number of deals a rep can handle daily, creating a productivity hit. CEO Rick Stollmeyer added that POS terminal feature gaps were closed, leading to improved sales and retention in Q2 over Q1, allowing them to ramp sales efforts again.
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