Question · Q1 2026
Alex Kramm inquired about the potential impact of AI on FactSet's customer base hiring, specifically asking which client types might see reductions in force due to AI-driven efficiencies and how this could affect FactSet's desktop-related businesses, which constitute 50% of its operations.
Answer
CEO Sanoke Viswanathan stated that despite widespread AI experimentation, FactSet has not observed any real headcount reductions among clients, even in banking. He noted a strong recovery in M&A driving increased hiring of bankers and higher usage of digital tools, including FactSet's AI products, which saw over 100% usage growth quarter-on-quarter in banking. He anticipates consumption growth and potentially increased headcount, with efficiencies being reinvested into market share gains.
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