Alex Yao's questions to Trip.com Group (TCOM) leadership • Q2 2025
Question
Alex Yao of JPMorgan Chase & Co. inquired about Trip.com's AI and content strategy for the coming years, and requested more details on the recent upgrade to the Trip Planner feature.
Answer
Executive Chairman James Liang explained that AI and content create a powerful synergy, with AI personalizing travel recommendations and user-generated content enhancing the AI models. He highlighted that the upgraded Trip Planner uses large language models and millions of data points to generate highly personalized, editable itineraries from simple user prompts, reinforcing the company's goal to be the most efficient one-stop travel platform.