Question · Q1 2026
Alexander Hess of J.P. Morgan asked for details on the magnitude of in-year sales and service investments impacting Q1 margins, inquiring if this pace is expected to continue or moderate throughout the year. He also sought an update on the ERP implementation, including its current status, remaining tasks, a firmer timeline for completion in 2027, and any other important considerations.
Answer
Steven Sintros, President and CEO, confirmed that the Q1 margin impact from sales and service investments was likely the most pronounced, as these investments materialized in the back half of the previous year and will moderate throughout the current year. Shane O’Connor, EVP and CFO, and Steven Sintros explained that the ERP implementation involves core financial foundation releases this year, followed by supply chain-centric and procurement enhancements in 2027. The timeline largely remains through 2027, with the last release benefiting the latter half of 2027 and into 2028, enabling capabilities like global inventory sharing.
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