Question · Q2 2026
Alex Sinatra asked about the decline in the digital segment, inquiring about the pace of new sales going forward and indications from existing and new clients.
Answer
CEO Gary Burnison explained that the decline was a purposeful decision several quarters ago to reduce the number of sellers in the digital solution by about 35%, pivoting the entire firm towards IP monetization. The strategy now focuses on bringing in more enterprise sellers and consultants. He noted that a couple of very large transformational deals were postponed from Q2 to Q3, one of which has since been secured, and mentioned a pivot towards more licensing arrangements. Regarding new RPO contracts, Mr. Burnison stated that the majority were renewals, primarily from Marquee and Diamond accounts (which represent 40% of the firm's revenue and have outperformed the portfolio with 10% growth). He identified industrial and healthcare as key sectors, with roughly three-quarters of new business from renewals and 25% from new logos. CFO Bob Rozek added that historically, approximately 50% of RPO fee revenues have come from referrals originating outside that specific solution.
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