Question · Q3 2026
Alina Sukhotkalia asked about the potential revenue at risk from the six top 20 customers not migrating to Vault CRM, the timeline for this transition, and the competitive landscape in the EDC market following a competitor's win-back.
Answer
Peter Gassner (CEO) and Paul Shawah (EVP Strategy) clarified that CRM, representing 20% of total revenue, is not expected to see material impact this year or next from these migrations, with no anticipated effect on 2030 goals. Peter addressed a competitor's EDC win-back as an aberration, emphasizing Veeva's strong clinical pipeline and integrated solutions.
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