Andrea Filtri's questions to Banco Santander (SAN) leadership • Q2 2025
Question
Andrea Filtri asked if the benefits of the 'One Transformation' program are nearly complete given the proximity to targets, and what the next stage entails. He also questioned why the Consumer segment is a drag on group RoTE and when an improvement can be expected.
Answer
CEO Héctor Grisi Checa asserted that current results are just the 'tip of the iceberg' for One Transformation, with significant future savings expected from decommissioning legacy systems. CFO José García Cantera explained the Consumer segment's performance is mixed: Openbank and US Auto are doing well, but Consumer Europe is weak due to lower volumes. He anticipates a normalization of returns as new, higher-profitability loans replace the older book.