Question · Q4 2025
Andrew Cooper questioned the mid-single-digit growth target for the SMS segment, asking for a breakdown of segment performance and the contribution of price versus volume. He also asked John Marotta to elaborate on the balance between decentralizing decision-making closer to customers and integrating previously siloed operations, in the context of the 300 basis points of margin expansion.
Answer
CEO John Marotta highlighted the durability of SRS contracts (7-25 years, 90% recurring revenue) and contractual price obligations. EVP and CFO Lawrence Lin detailed SMS segments, expecting a slower start for CapEx in stores/cryo but strong CNI performance and robust SRS growth driven by new leadership and price optimization. John Marotta explained the shift to a decentralized model with product line P&Ls and general managers, embedding R&D, product management, sales, and marketing within businesses, while streamlining systems for synergies.
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