Andrew Crean's questions to PRUDENTIAL (PUK) leadership • H1 2025
Question
Andrew Crean of Autonomous Research requested the specific timing for the remaining $600 million of capability investment through 2027. He also asked for the exact percentage decline in active agent numbers in H1 2025 and the expected growth rate for active agents in 2026 and 2027.
Answer
CEO Anil Wadhwani provided a detailed investment timeline, with approximately $100-120 million by year-end 2025 and $200-250 million in 2026, front-loading the spend. He stated that active agents were down 7% year-on-year in H1 2025 and that the company is targeting 7% to 10% annual growth in active agents for 2026 and 2027.