Andrew Lyons's questions to WESTPAC BANKING (WEBNF) leadership • Q1 2022
Question
Andrew Lyons from Goldman Sachs asked for commentary on the impact of the Omicron outbreak on business activity and the volume outlook for mortgages, business, and institutional banking.
Answer
CEO Peter Francis King reported that while branches saw operational impacts, they have since recovered. He noted that hardship calls were much lower than feared and key credit metrics like business stress and mortgage delinquencies have improved to below pre-COVID levels, indicating resilience despite the outbreak.