Andrew Triggs's questions to ANZGY leadership • Q4 2023
Question
Challenged the claim that portfolio diversity led to better NIM outcomes, noting the NIM decline was similar to peers. He also asked directly if ANZ expects to grow its home loan book above the system rate in the next half and questioned the use of cashback offers in a competitive environment.
Answer
Executives clarified that diversification provides better overall outcomes and revenue opportunities, not necessarily superior NIM in every period, by allowing them to flex capital to stronger performing divisions like Institutional. They stated they do not target market share for its own sake but aim for a balance of attracting high-quality customers and achieving fair returns. The cashback offer was described as a targeted marketing tool for specific segments like first home buyers, not a broad offering.