Question · Q3 2026
Anna Andreeva asked about any changes in Chewy Plus retention after the fee increase from $49 to $79, and how to think about the program's penetration into next year, given expectations that it's no longer dilutive. She also followed up on the Q4 guide, asking about business performance quarter-to-date and learnings from Black Friday/Cyber Week, particularly regarding promotional activity.
Answer
Sumit Singh (CEO, Chewy) reported that Chewy Plus conversion remained strong and exceeded internal expectations after the price increase. He confirmed paid members are delivering gross margins in line with the enterprise, with higher pricing strengthening the profile. He noted 80% of member mix is now paid and sees strong penetration in hardgoods and specialty categories. For Q4, he stated Black Friday/Cyber Monday performance was in line with expectations, with strong execution and healthy in-stock levels. He confirmed promotional spend discipline continued, with net sales and engaged sessions up year-over-year, while total event spend and customer acquisition costs were down. He added that quarter-to-date momentum is ahead of plan, but guidance remains conservative.
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