Anne Samuel's questions to Healthequity Inc (HQY) leadership • Q1 2026
Question
Anne Samuel from JPMorgan Chase & Co. requested an update on the company's progress in encouraging members to download the mobile app and how this initiative ties into the broader strategy for enhancing security and reducing fraud expenses.
Answer
President and CEO Scott Cutler explained that driving mobile app adoption is a top priority for security. He stated that by the fall, any member accessing the platform will be required to authenticate through a passwordless, passkey method via the mobile app. This is expected to secure the platform's perimeter and improve the member experience, with the ultimate goal being secure access rather than just download numbers.