Antonio Jaramillo's questions to TELUS International (Cda) (TIXT) leadership • Q2 2025
Question
Antonio Jaramillo, on behalf of James Faucette at Morgan Stanley, asked about the company's Generative AI investment strategy, the specific types of investments being made, and any early signs of return on those investments.
Answer
Acting CEO Jason Macdonnell explained that the fast pace of Gen AI allows for quick ROI. He outlined three key investment areas: 1) platforms to manage the crowdsourced talent for LLM training, 2) tools to manage project execution and generate quality insights, and 3) developing top-tier talent and proprietary datasets to support client model development.