Sign in

    Arjun Bhatia • William Blair & Company

    Arjun Bhatia's questions to monday.com Ltd (MNDY) leadership

    Arjun Bhatia's questions to monday.com Ltd (MNDY) leadership • Q2 2025

    Question

    Arjun Bhatia asked how monday.com plans to remediate the impact from Google's AI search changes on customer acquisition and what the strategic shift from a 'system of work' to a 'system of action' means for customers.

    Answer

    Co-CEO Roy Mann and CFO Eliran Glazer stated the Google impact is manageable and is being addressed by reallocating marketing resources. Glazer confirmed the potential impact is factored into guidance. Roy Mann then explained that the 'system of action' vision, powered by AI tools like Sidekick, involves the platform performing tasks for users, not just managing them, by leveraging the full context of their work.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to monday.com Ltd (MNDY) leadership • Q1 2025

    Question

    Arjun Bhatia questioned whether the upmarket success of the core Work Management offering is pulling other solutions like CRM, Service, and Dev upmarket with it, or if these products are on independent enterprise trajectories.

    Answer

    Co-CEO Roy Mann clarified that the trajectory varies by product. While Work Management leads the upmarket push and Service targets larger customers, CRM currently sees more success in the SMB and low mid-market segments. He stated that each product has its own path, though the company aims to push all products upmarket over time by deepening their capabilities.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to monday.com Ltd (MNDY) leadership • Q4 2024

    Question

    Arjun Bhatia inquired about the drivers behind monday Service having the highest average contract value (ACV) of all products. He also asked for clarification on the apparent slowdown in net new customer additions for the CRM and Dev products in Q4.

    Answer

    co-CEO Eran Zinman explained that monday Service sees high ACV due to strong cross-sell momentum with mature, existing customers and a more top-down sales process. CFO Eliran Glazer clarified that the Q4 slowdown in CRM and Dev net adds was primarily due to typical seasonality in performance marketing spend, which is lower at year-end, and that the overall strategy is focused on upmarket growth over total customer count.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to monday.com Ltd (MNDY) leadership • Q3 2024

    Question

    Arjun Bhatia asked about the long-term ambitions for monday CRM, including its potential to become a full sales and marketing suite, and questioned the reasons for the lighter sequential revenue growth from Q2 to Q3.

    Answer

    Co-CEO Roy Mann stated that monday CRM's foundation on the Work OS provides flexibility and connectivity across the organization, which is a key differentiator. New additions like campaign management aim to create a more holistic suite. CFO Eliran Glazer addressed the sequential growth by noting that Q2 was an exceptionally strong, outlier quarter. He attributed the lighter Q3 to continued macro choppiness, slower-than-expected growth in monday dev, and slower sales hiring, but mentioned that momentum was already strong again in October.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Atlassian Corp (TEAM) leadership

    Arjun Bhatia's questions to Atlassian Corp (TEAM) leadership • Q4 2025

    Question

    Arjun Bhatia from William Blair inquired about the evolution of the enterprise go-to-market strategy in fiscal 2026 and whether this transformation is a multi-year journey.

    Answer

    CEO Mike Cannon-Brookes emphasized that Atlassian already has a strong enterprise business, with a significant opportunity to expand within its existing customer base, as 80% of the Fortune 500 are customers but represent only 10% of revenue. He described the enterprise evolution as a continuous journey of improvement under the new CRO, focusing on customer-centricity, partnerships with GSIs, and sales operations, rather than a project with a defined endpoint.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Atlassian Corp (TEAM) leadership • Q4 2025

    Question

    Arjun Bhatia of William Blair inquired about the evolution of Atlassian's enterprise go-to-market strategy in fiscal 2026 and whether the transformation is a multi-year journey.

    Answer

    CEO & Co-Founder Mike Cannon-Brookes affirmed that improving the enterprise motion is a continuous journey, not a one-year project. He highlighted the significant opportunity within the existing customer base, where 80% of the Fortune 500 are customers but represent only 10% of revenue. He noted that the new CRO is driving ongoing improvements in customer success, sales operations, and the partner ecosystem to capture this opportunity.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Atlassian Corp (TEAM) leadership • Q3 2025

    Question

    Arjun Bhatia followed up on the delayed enterprise deals, asking if the cause was idiosyncratic or related to migrations. He also inquired about the remaining obstacles for customers migrating from Data Center to Cloud, given the progress on platform parity.

    Answer

    CFO Joe Binz attributed the deal timing to the increasing size and complexity of enterprise deals, which naturally elongates sales cycles, rather than macro factors. CEO Mike Cannon-Brookes added that cloud platform parity is strong, citing FedRAMP authorization, the new Government and Isolated Clouds, and ongoing compliance achievements as key enablers removing migration blockers for even the most complex customers.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Twilio Inc (TWLO) leadership

    Arjun Bhatia's questions to Twilio Inc (TWLO) leadership • Q2 2025

    Question

    Arjun Bhatia asked for details on where incremental R&D investments are being allocated and how customers are responding to the integration of Segment customer profiles with the Communications business.

    Answer

    CEO Khozema Shipchandler stated the investment is predominantly for engineering talent to accelerate AI product development, driven by strong customer demand. He highlighted significant customer interest in integrated products like Conversation Relay, which combine data and communications to drive ROI. CRO Thomas Wyatt provided a supporting customer example.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Twilio Inc (TWLO) leadership • Q1 2025

    Question

    Arjun Bhatia asked for a breakdown of Twilio's business between sticky, strategic use cases versus those more susceptible to macro volatility. He also inquired about the sales team's adaptation to the cross-sell motion and its impact on target customer size.

    Answer

    CEO Khozema Shipchandler acknowledged that while a major economic downturn would have an impact, Twilio's role in digital engagement provides balance, and so far, no negative effects have materialized. Chief Revenue Officer Thomas Wyatt described the cross-sell motion as a multiyear journey of incremental improvement, driven by strong inbound customer demand for multiple channels and add-on features, which makes it easier for AEs.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Twilio Inc (TWLO) leadership • Q4 2024

    Question

    Arjun Bhatia asked for a breakdown of the drivers for the strong 108% Communications net retention rate, questioning its sustainability. He also asked how Twilio categorizes its cross-sell opportunities between easier 'layups' and larger 'home runs'.

    Answer

    CFO Aidan Viggiano explained the Communications DBNRR improvement was driven by increased expansion and a modest reduction in contraction, with churn remaining low. CEO Khozema Shipchandler categorized 'easier' cross-sells as combining existing channels like SMS with email or voice. He described the more significant, longer-cycle opportunity as integrating data with communications, which R&D is actively working to simplify for customers.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Twilio Inc (TWLO) leadership • Q3 2024

    Question

    Arjun Bhatia inquired about the specifics of the OpenAI partnership, including its application across voice and messaging, and the timing of its impact. He also sought clarification on the 'neutral macro' assumption behind the fiscal 2025 growth guidance.

    Answer

    CEO Khozema Shipchandler explained that the OpenAI partnership is initially voice-based, allowing customers to use OpenAI's models via a Twilio API, with its true value unlocked by combining it with contextual customer data. He noted that a material revenue impact is not expected for some time. CFO Aidan Viggiano clarified that the fiscal 2025 guidance assumes a macro environment similar to the current one, not a significant improvement.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Sprout Social Inc (SPT) leadership

    Arjun Bhatia's questions to Sprout Social Inc (SPT) leadership • Q2 2025

    Question

    Arjun Bhatia of William Blair asked for an assessment of Sprout Social's core business performance and for details on the financial impact of the NewsWhip acquisition included in the updated guidance.

    Answer

    CEO Ryan Barretto reported that the core business is performing well and tracking to the annual plan, highlighting strong enterprise wins, growth in the >$50k ARR customer cohort, and improved gross revenue retention. CFO Joe DelPretto specified that the guidance incorporates approximately $2.5 million in revenue from NewsWhip for the final five months of the year, reflecting a prudent approach given the recent acquisition.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Sprout Social Inc (SPT) leadership • Q1 2025

    Question

    Arjun Bhatia inquired about the strategy for cross-selling the full platform, asking about penetration rates and whether growth will be driven more by existing customer expansion or new enterprise deals.

    Answer

    CEO Ryan Barretto confirmed that multi-product cross-selling is a core strategy, supported by sales training and compensation plans. He noted that penetration rates are still very early, and growth is expected from both expanding existing accounts, like a recent $600,000 restaurant chain deal, and landing new logos that require multiple solutions.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Sprout Social Inc (SPT) leadership • Q4 2024

    Question

    Arjun Bhatia inquired about the target customer profile for the Care and Influencer products under the new platform selling approach and asked about the outlook for the net retention rate's recovery.

    Answer

    CEO Ryan Barretto stated that while all customers are potential targets, adoption depends on social sophistication, with upmarket clients often needing Care and Influencer Marketing having broad appeal. CFO Joe Del Preto addressed net retention, noting that while expansion was pressured in 2024, he expects the metric to improve going forward due to the shift toward higher-quality, larger enterprise customers.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Sprout Social Inc (SPT) leadership • Q3 2024

    Question

    Arjun Bhatia inquired about the product evolution needed to support Sprout's expansion into multiple departments beyond marketing, such as care and product organizations. He also asked for clarification on the recent R&D restructuring, specifically whether it would drive operating leverage or if the resources would be reinvested.

    Answer

    CEO Ryan Barretto stated that the product already serves multiple use cases across departments and that the company is focused on deepening those capabilities. CFO Joe Del Preto clarified that the R&D restructuring involves reallocating resources to other areas within the R&D organization, and therefore, it should not be viewed as a driver of significant operating leverage in 2025. Ryan Barretto added that the decision was difficult but necessary to capture future growth opportunities.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to HubSpot Inc (HUBS) leadership

    Arjun Bhatia's questions to HubSpot Inc (HUBS) leadership • Q2 2025

    Question

    Arjun Bhatia from William Blair inquired about the progress of the consumption model for agentic AI, specifically whether customers are beginning to purchase additional credits beyond their initial allocation.

    Answer

    CEO Yamini Rangan reiterated HubSpot's philosophy of demonstrating value before monetization. She confirmed that Customer Agent is now delivering predictable value, which prompted its addition to the credit-based model in June. Rangan noted that the rollout to the installed base was happening this week, making it too early for clear monetization patterns. However, she expressed confidence that the usage and value delivered will translate into monetization, with a more significant impact expected in 2026.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to HubSpot Inc (HUBS) leadership • Q2 2025

    Question

    Arjun Bhatia from William Blair & Company inquired about the consumption model for agentic AI, asking if customers are moving beyond initial free credits to purchase more, and when this might become a meaningful revenue driver.

    Answer

    CEO Yamini Rangan explained that HubSpot's philosophy is to demonstrate predictable value before monetization. With Customer Agent now showing consistent value, it was added to the credit-based model in June and is just beginning to roll out to the install base. She stated it is too early for clear monetization patterns but expressed confidence that usage will translate to revenue, with a more noticeable impact expected in 2026.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to HubSpot Inc (HUBS) leadership • Q1 2025

    Question

    Arjun Bhatia asked a two-part question: one on whether third-party agents on Agent.AI would have a different experience than HubSpot's native agents, and another on whether the heightened customer focus on value was concentrated in specific verticals or end markets.

    Answer

    CEO Yamini Rangan addressed both points. Regarding the macro environment, she stated that demand patterns remain consistent across all industries, segments, and geographies, emphasizing that HubSpot is viewed as a resilient, "must-have" platform. On the agent strategy, she clarified that the core focus is on building first-party agents (like Customer Agent) that are deeply embedded in the platform. She positioned Agent.AI as a longer-term "innovation bet" to build a developer ecosystem, distinct from the core product strategy.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to HubSpot Inc (HUBS) leadership • Q4 2024

    Question

    Arjun Bhatia requested elaboration on how partner behavior has adjusted following the changes to the compensation model and the resulting impact on margins and revenue.

    Answer

    CEO Yamini Rangan explained that the commission changes, which tie payments to active customer engagement, will take full effect in April 2025 for existing deals. In parallel, she highlighted that HubSpot's investments in growth-focused partners through funds and enablement have significantly improved engagement, evidenced by a 68% year-over-year increase in co-selling with partners.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Shopify Inc (SHOP) leadership

    Arjun Bhatia's questions to Shopify Inc (SHOP) leadership • Q2 2025

    Question

    Arjun Bhatia of William Blair asked about the progress of product localization in international markets and the remaining growth opportunities outside North America.

    Answer

    President Harley Finkelstein confirmed significant progress, citing the expansion of Shopify Payments to 16 new countries this year and Capital to Germany and the Netherlands. He attributed the 42% international GMV growth to both product enhancements and a stronger go-to-market engine, stating there is still substantial room to grow. CFO Jeff Hoffmeister added that the Asia Pacific region is also performing very well.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Zeta Global Holdings Corp (ZETA) leadership

    Arjun Bhatia's questions to Zeta Global Holdings Corp (ZETA) leadership • Q2 2025

    Question

    Arjun Bhatia of William Blair asked about the level of conservatism embedded in the updated full-year guidance, particularly concerning the macroeconomic environment.

    Answer

    CFO Chris Greiner clarified that while the company typically builds in a 2-5 point growth cushion in its quarterly guidance, the extra $10 million macro-related cushion added last quarter has now been removed. This change reflects increased visibility and confidence in the second half of the year, supported by a strong pipeline and sales productivity.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Zeta Global Holdings Corp (ZETA) leadership • Q4 2024

    Question

    Arjun Bhatia from William Blair & Company asked about the role of the agency business in the 2028 model, their pace of adopting direct channels, and the impact of the recent short seller report on customer conversations and behavior.

    Answer

    CFO Chris Greiner projected that the agency business, currently around 20% of revenue, will become an even larger part of the mix by 2028, with continued adoption of higher-margin direct channels. CEO David Steinberg addressed the short report, stating there have been no client losses or material changes. He emphasized that an Audit Committee review, involving independent forensic accounting and data privacy firms, found the allegations to be without merit and corroborated Zeta's practices.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Zeta Global Holdings Corp (ZETA) leadership • Q3 2024

    Question

    Arjun Bhatia from William Blair asked about the specific direct channels seeing early adoption from agencies and the potential impact on gross margins. He also questioned if the lower Q4 political revenue guidance was due to conservatism.

    Answer

    CEO David Steinberg identified CTV, online video, and mobile as key channels for agency adoption. CFO Christopher Greiner added that this positive mix shift improved gross margins by approximately 100 basis points quarter-over-quarter and that the Q4 political forecast reflects a shorter period of campaign spending compared to Q3, though some upside is possible.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Klaviyo Inc (KVYO) leadership

    Arjun Bhatia's questions to Klaviyo Inc (KVYO) leadership • Q2 2025

    Question

    Arjun Bhatia of William Blair inquired about the traction with incumbent displacements, asking where Klaviyo is in the replacement cycle and whether the opportunity is concentrated in the enterprise or also exists in the SMB segment.

    Answer

    Co-Founder and CEO Andrew Bialecki stated there is significant room in both segments. For SMBs, the opportunity is expanding into new verticals beyond e-commerce, while for enterprise, he feels they are 'just getting into' the segment. CFO Amanda Whalen added a specific example of a customer replacing four legacy products, which saved them over 50 developer hours per month and empowered their marketing team.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Klaviyo Inc (KVYO) leadership • Q1 2025

    Question

    Arjun Bhatia from William Blair asked if Klaviyo's new service solution requires replacing incumbents like Zendesk and whether the go-to-market strategy will be high-touch or self-serve.

    Answer

    CEO Andrew Bialecki detailed that the new Customer Hub is a novel feature that can sit alongside existing tools, but the AI-powered agent could be a replacement over time as customers look to consolidate. He stated the GTM will be self-serve for SMBs, reflecting the product's ease of use, but will also have a higher-touch motion for mid-market and enterprise clients with more complex needs.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Klaviyo Inc (KVYO) leadership • Q4 2024

    Question

    Arjun Bhatia inquired about Klaviyo's product evolution priorities beyond marketing and the expected timeline for platform expansion.

    Answer

    Co-Founder and CEO Andrew Bialecki outlined three key product priorities: embedding AI across the stack for predictive and generative capabilities, solidifying the platform as the central source of truth for consumer data, and expanding applications beyond marketing. He framed the vision as building the complete CRM and data platform for consumer businesses, hinting at new releases at an upcoming event.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Klaviyo Inc (KVYO) leadership • Q3 2024

    Question

    Arjun Bhatia from William Blair asked about the competitive landscape as Klaviyo moves upmarket, including which vendors are being displaced and the potential for future expansion within these larger customers.

    Answer

    CEO Andrew Bialecki stated that Klaviyo is primarily displacing legacy marketing solutions that lack an integrated, database-first architecture. He noted that while initial deals are larger, significant future expansion opportunity exists by growing into new business units and geographies within these enterprise accounts.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to InterDigital Inc (IDCC) leadership

    Arjun Bhatia's questions to InterDigital Inc (IDCC) leadership • Q2 2025

    Question

    Arjun Bhatia of William Blair questioned what the successful Samsung arbitration outcome and its 67% uplift imply for the value of InterDigital's patent portfolio, its impact on future negotiations, and the effect on the company's cost structure.

    Answer

    CEO Liren Chen stated the outcome properly reflects the value of their foundational research and IP portfolio, including 5G and video innovations not covered in the prior deal, and expects it to have a positive impact on the overall program. CFO Richard J. Brezski added that there is no significant incremental cost from the agreement, as the R&D investment was made over decades, making the new revenue nearly 100% gross margin.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to InterDigital Inc (IDCC) leadership • Q1 2025

    Question

    Arjun Bhatia from William Blair & Company, L.L.C. questioned how the recent Nokia-Amazon deal might impact InterDigital's video streaming opportunity and asked for a breakdown of the strategy to achieve the $500 million smartphone recurring revenue goal.

    Answer

    President and CEO Liren Chen described the Nokia-Amazon deal as a positive industry development but stressed that InterDigital's licensing program succeeds on the merits of its own patent portfolio. He clarified that the primary driver for reaching the $500 million smartphone recurring revenue target by 2027 is signing new customers who are not yet licensed, rather than relying solely on uplifts from existing contract renewals.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to InterDigital Inc (IDCC) leadership • Q4 2024

    Question

    Arjun Bhatia of William Blair & Company asked about the economic model for monetizing the video streaming opportunity, such as with Disney, and sought details on the potential uplift to 2025 recurring revenue from the pending Samsung arbitration.

    Answer

    President and CEO Liren Chen explained that InterDigital is flexible on the streaming monetization model, which could be based on a percentage of subscription fees or overall revenue, noting the company conservatively targets $300 million from this market by 2030. Regarding the 2025 outlook, Chen reiterated the goal for double-digit ARR growth is based on a holistic view of all opportunities, not just a single outcome like the Samsung arbitration. He confirmed the Samsung decision is expected soon but the timing and outcome are up to the arbitrator.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to InterDigital Inc (IDCC) leadership • Q3 2024

    Question

    Arjun Bhatia inquired about the impact of the new OPPO agreement on licensing negotiations with other Chinese manufacturers. He also asked about the economics of the OPPO deal relative to other smartphone agreements and sought clarity on the timing and recognition of catch-up revenues in Q4.

    Answer

    President and CEO Liren Chen described the OPPO deal as very positive, noting it brings licensed global smartphone sales to approximately 70% and accelerates momentum to sign remaining vendors like Vivo and Honor. While unable to comment on specific deal economics due to confidentiality, Chen pointed to the over $80 million increase in annualized recurring revenue (ARR) as an indicator of the deals' impact. CFO Rich Brezski explained that the Q4 catch-up revenue can be calculated by subtracting the guided $118 million in recurring revenue from the total revenue implied by the updated full-year guidance.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Thryv Holdings Inc (THRY) leadership

    Arjun Bhatia's questions to Thryv Holdings Inc (THRY) leadership • Q2 2025

    Question

    Arjun Bhatia of William Blair asked about the business impact of the new Thryv for HVAC vertical solution, including its pricing model and potential effect on growth, and inquired about the roadmap for future vertical offerings. He also questioned the implied second-half slowdown in the SaaS guidance, asking if it was overly conservative given the company's current momentum.

    Answer

    Chairman & CEO Joe Walsh explained that the HVAC solution is an upcharged automations package that will boost ARPU, improve client satisfaction, and aid in both customer acquisition and retention. He confirmed more vertical solutions are in development for Thryv's most successful sectors. Regarding guidance, Walsh stated the company prefers to set conservative targets it can confidently achieve, acknowledging the strong underlying momentum in the business.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Thryv Holdings Inc (THRY) leadership • Q1 2025

    Question

    Arjun Bhatia inquired about the drivers behind the record 103% net retention rate, asking which products customers are adopting and how the sales force is adapting to sell them. He also asked for clarification on the source of increased traffic expenses.

    Answer

    CEO Joe Walsh attributed the strong net retention to improved go-to-market execution and specific sales plays encouraging customers to add more centers and growth-oriented add-ons. He explained that the increased traffic expense is a direct result of higher-than-expected demand for Marketing Center add-on tools that drive search traffic to clients' businesses, which he views as a positive indicator of customer engagement.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Thryv Holdings Inc (THRY) leadership • Q4 2024

    Question

    Linda Lee, on behalf of Arjun Bhatia, requested details on early customer feedback from the Thryv and Keap cross-sell initiatives and asked about go-to-market changes aimed at achieving overall growth by 2027.

    Answer

    CEO Joe Walsh shared that early feedback is positive, with Keap customers benefiting from Thryv's lead generation and Thryv customers poised to benefit from Keap's sales automation. He highlighted the plan to create vertical-specific automations. For go-to-market changes, Walsh emphasized the acquisition of Keap's significant partner channel and its role in amplifying international sales efforts, which are key contributors to the 2027 growth plan.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Thryv Holdings Inc (THRY) leadership • Q3 2024

    Question

    Arjun Bhatia asked about the evolution of the go-to-market motion combining Thryv's direct sales with Keap's partner channel, including pricing. He also questioned the drivers behind the strong Net Dollar Retention (NDR) of 101% and whether this is a new sustainable baseline.

    Answer

    CEO Joe Walsh described the distribution synergy as a key driver for the deal, with Keap's partners gaining Thryv's product catalog and Keap's products gaining access to Thryv's large direct sales force. Regarding NDR, he confirmed that the 100%+ level is the new baseline, driven by the rapidly growing number of multi-center customers (now 12%) and the built-in upsell path for newly migrated clients.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Bandwidth Inc (BAND) leadership

    Arjun Bhatia's questions to Bandwidth Inc (BAND) leadership • Q2 2025

    Question

    Arjun Bhatia from William Blair sought clarification on the 3-4x AI call revenue multiplier, asking if it's a future potential or currently being realized. He also inquired about the drivers behind the messaging business's performance and Bandwidth's competitive differentiation in that market.

    Answer

    CEO David Morken and CPO John Bell confirmed the multiplier effect is happening in real-time, driven by parallel services like media forking for AI agents, transcription, and fraud detection orchestrated by Maestro. On messaging, Morken noted 7% commercial growth and a focus on higher-margin deals with large enterprises needing scalability, which differentiates them from competitors.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Bandwidth Inc (BAND) leadership • Q1 2025

    Question

    Arjun Bhatia asked about the strength and pipeline for the Enterprise Voice business, the go-to-market strategy for that category, and the company's confidence in its back-half 2025 guidance despite macroeconomic uncertainty.

    Answer

    CEO David Morken confirmed a strong Enterprise Voice pipeline, highlighted by a record number of million-dollar-plus deals in Q1, driven by both a direct sales motion and an expanding channel partner program. CFO Daryl Raiford addressed the guidance, stating that confidence comes from strong performance across all three market offers and that while contingency for macro volatility is built in, the voice business is considered resilient and less exposed than the smaller programmable messaging segment.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Bandwidth Inc (BAND) leadership • Q4 2024

    Question

    Arjun Bhatia inquired about the drivers of Q4 cloud communications revenue growth excluding political contributions, and how the full-year results and net retention rate inform the 2025 guidance. He also asked for a breakdown of growth expectations across Bandwidth's core segments and commentary on the current macroeconomic environment.

    Answer

    CFO Daryl Raiford clarified that Q4 cloud communications revenue grew 15%, or about 7% when excluding political campaign revenue, which was in line with full-year performance. For 2025, he stated the guidance midpoint of $750 million represents 9-10% normalized growth, with contributions expected from all customer categories. Raiford noted that global voice plans are expected to see accelerated growth in 2025 compared to 2024, enterprise voice remains a strong driver, and programmable messaging continues to gain market share.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Bandwidth Inc (BAND) leadership • Q3 2024

    Question

    Arjun Bhatia of William Blair & Company asked about the sources of the exceptional messaging growth, questioning if it came from new customers, competitive takeaways, or expansion from existing clients. He also asked if AI was already a significant driver of volume in global communications.

    Answer

    CEO David Morken explained the messaging growth is a mix of new and existing customers, with the latter being a larger contributor. Chief Product Officer John Bell supported this by highlighting the strong non-political net retention rate of 115%. On the second question, CEO David Morken confirmed that the AI Bridge product is already launched, adopted, and growing, indicating that its impact on voice volume has begun.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Sprinklr Inc (CXM) leadership

    Arjun Bhatia's questions to Sprinklr Inc (CXM) leadership • Q1 2026

    Question

    Arjun Bhatia asked about the timeline for the go-to-market transformation to reach its full potential and what product differentiators are driving wins in the competitive CCaaS market.

    Answer

    President, CEO & Director, Rory Read, explained that FY26 is a transitional year, with the new sales pod structure expected to gain momentum in the second half after comprehensive enablement programs are completed. For CCaaS, Read highlighted Sprinklr's AI-native unified platform as the key differentiator, allowing agents a more robust, single-screen experience. He noted the company must harden the CCaaS product and mature its enterprise processes before accelerating further investment.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Sprinklr Inc (CXM) leadership • Q4 2025

    Question

    Arjun Bhatia from William Blair inquired about the go-to-market priority between new customer acquisition and the existing installed base, and asked about the prevalence and remedy for historical implementation challenges.

    Answer

    President and CEO Rory Read stated that the immediate tactical focus is on solidifying and expanding the existing customer base, particularly the 149 customers with over $1 million in revenue, before pursuing new logos outside their ideal enterprise profile. Regarding implementations, Read acknowledged past inconsistencies due to immature processes and stated he is now personally overseeing the effort to 'productize' implementations for consistency, a process he expects will take 2-4 quarters to fully mature.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Sprinklr Inc (CXM) leadership • Q3 2025

    Question

    Arjun Bhatia asked new CEO Rory Read for his perspective on Sprinklr's future direction, particularly the strategic balance between the CCaaS (Sprinklr Service) business and the core social and customer experience solutions. He also inquired which growth metric—subscription revenue, billings, or cRPO—is the best leading indicator for the business going forward.

    Answer

    President and CEO Rory Read outlined an "ambidextrous strategy" focused on improving the company's Rule of 40 metric. This involves reenergizing the neglected core business while simultaneously hardening and expanding the Sprinklr Service offering. CFO Manish Sarin added that RPO and cRPO are stronger leading indicators of future growth than billings, which can be skewed by varied payment cycles, and that a more detailed outlook would be provided in March.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Zoom Communications Inc (ZM) leadership

    Arjun Bhatia's questions to Zoom Communications Inc (ZM) leadership • Q1 2026

    Question

    Arjun Bhatia questioned how competitive dynamics with Microsoft Teams are changing for the core video solution, especially given Zoom's free AI Companion versus Teams' paid AI features, and its impact on new customer acquisition.

    Answer

    CEO Eric Yuan emphasized Zoom's advantages in employee experience and total cost of ownership, citing a large fintech company that dropped Teams for Zoom in Q1. He stressed that Zoom is now a broad workplace platform. CFO Michelle Chang added that the Zoom Phone integration with Microsoft Teams is an increasingly successful go-to-market motion.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Zoom Communications Inc (ZM) leadership • Q3 2025

    Question

    Arjun Bhatia of William Blair asked for details on the key factors that led to the 20,000-seat Zoom Contact Center win with Spain's national revenue service and its replicability.

    Answer

    Founder and CEO Eric Yuan attributed the win to the customer's pre-existing trust from a large Zoom Phone deployment, Zoom's scalable back-end architecture, and a rapid pace of innovation. He emphasized that the platform was designed from day one to support very large deployments, and the comprehensive feature set, including compliance and AI capabilities, makes such large enterprise wins replicable.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Zoom Communications Inc (ZM) leadership • Q2 2025

    Question

    Chris, on behalf of Arjun Bhatia from William Blair, asked about the key drivers behind the strong adoption of Workvivo and where customers are finding the most value.

    Answer

    CEO Eric Yuan stated that Workvivo is crucial for employee engagement in a flexible work environment, offering a dedicated service beyond meetings or chat. He noted that large enterprises recognize its value, leading to significant new logo wins in Q2. Yuan also mentioned the partnership with Meta, which is driving customer migrations to Zoom's platform, and highlighted that Zoom itself uses Workvivo internally for announcements and news.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Zoom Communications Inc (ZM) leadership • Q4 2025

    Question

    Arjun Bhatia asked how the pricing model might evolve with agentic AI and when the enterprise business might see a revenue inflection point given its current traction.

    Answer

    CEO Eric Yuan stated that agentic capabilities are a natural evolution of AI and will be part of the AI Companion Studio, not a separate SKU. CFO Michelle Chang reiterated that enterprise is expected to drive growth in FY26, fueled by upmarket moves and new products, but did not provide a specific timeline for a revenue inflection.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Similarweb Ltd (SMWB) leadership

    Arjun Bhatia's questions to Similarweb Ltd (SMWB) leadership • Q1 2025

    Question

    Arjun Bhatia inquired about the quality of recent sales hires and the metrics used to track their ramp to productivity and ROI. He also asked about early customer interest and usage of the new AI chatbot traffic data.

    Answer

    CEO Or Offer expressed satisfaction with the quality of new hires, noting a refined process for measuring activities and expected deliverables during onboarding. He described customer reactions to the AI chatbot data as a "wow effect," providing unique visibility into a previously opaque channel, which is driving significant interest.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Similarweb Ltd (SMWB) leadership • Q4 2024

    Question

    Arjun Bhatia sought more detail on the AI product investments in data collection and forecasting and questioned whether the 2025 revenue guidance reflects a more conservative philosophy due to go-to-market changes.

    Answer

    CEO Or Offer detailed a two-pronged AI investment strategy: embedding AI agents to accelerate platform insights and developing 'Gen AI intelligence' to help brands analyze chatbot impact on consumer behavior. CFO Jason Schwartz affirmed their guidance philosophy is to set achievable targets and that the 2025 forecast, which implies back-half acceleration, is built on confidence from their backlog and macro analysis.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Similarweb Ltd (SMWB) leadership • Q3 2024

    Question

    Arjun Bhatia asked what makes Similarweb's data unique for training large language models (LLMs), whether these deals are recurring, and if the Q4 revenue guidance contains extra conservatism given the new LLM contracts.

    Answer

    CEO Or Offer explained that LLMs need up-to-date "digital data" on current trends to stay relevant, which is where Similarweb provides critical, fresh data. He confirmed these deals are growing. CFO Jason Schwartz reiterated that Q4 guidance is based on their standard methodology, factoring in the timing of when deals go live and revenue is recognized, and added that the need for data freshness necessitates renewals.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Radcom Ltd (RDCM) leadership

    Arjun Bhatia's questions to Radcom Ltd (RDCM) leadership • Q1 2025

    Question

    Arjun Bhatia asked about RADCOM's strategy for Agentic AI, including the functionality being developed, integration with partners, and potential monetization models. He also inquired about the company's use of capital from its strong free cash flow, specifically regarding M&A plans.

    Answer

    Executive Benny Eppstein explained that RADCOM is investing in R&D for Agentic AI use cases in close collaboration with partners and is considering various flexible monetization models. Regarding capital allocation, Eppstein stated that M&A is the top priority, with the company actively evaluating opportunities within its ecosystem for potential action in the second half of the year.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Radcom Ltd (RDCM) leadership • Q3 2024

    Question

    Arjun Bhatia inquired about the new seven-figure contract with a North American operator, focusing on the role of the Continual acquisition, the potential for platform expansion with this client, and the outlook for 2025 revenue growth given recent deal signings.

    Answer

    Executive Hilik Itman explained that the Continual acquisition is a complementary technology that enhances the core RADCOM ACE platform with advanced analytics, driving new opportunities. CFO Hadar Rahav added that the multi-year contract's revenue will be recognized starting in 2025. She expressed confidence in sustained growth for 2025, supported by a strong backlog, a high percentage of recurring revenue (around 70%), and a powerful business model, suggesting the analyst's growth assumptions were reasonable.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Amplitude Inc (AMPL) leadership

    Arjun Bhatia's questions to Amplitude Inc (AMPL) leadership • Q1 2025

    Question

    Arjun Bhatia inquired about the new marketing product launches, asking what differentiates them from past efforts and how progress will be measured. He also asked for the main drivers of the significant operating leverage implied in the guidance for the second half of the year.

    Answer

    CEO Spenser Skates explained that the key difference for the marketing products is that customers are now willing to fully switch from legacy tools to Amplitude, a shift from prior incremental adoption. He noted they are adding out-of-the-box reports to facilitate this. CFO Andrew Casey stated that the expected operating leverage is broad-based, stemming from gross margin optimization, increasing sales and marketing efficiency as reps ramp through the year, and leverage on a relatively constant G&A spend.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Amplitude Inc (AMPL) leadership • Q4 2024

    Question

    Arjun Bhatia asked what product changes or integrations are necessary to support the move upmarket into the enterprise. He also inquired about CFO Andrew Casey's philosophy for the full-year 2025 guidance.

    Answer

    CEO Spenser Skates highlighted key enterprise features like data access controls (delivered) and role-based access controls (on the roadmap). He also mentioned data mutability and integrations with various data warehouses like Snowflake as crucial for enterprise data ecosystems. CFO Andrew Casey stated his guidance philosophy is rooted in what the company can control—execution on its strategy—not on betting on future macro improvements. He emphasized a focus on "growth with leverage."

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Five9 Inc (FIVN) leadership

    Arjun Bhatia's questions to Five9 Inc (FIVN) leadership • Q1 2025

    Question

    On behalf of Arjun Bhatia, Will Miller asked about the risk posed by international companies showing resistance to U.S. vendors and how Five9 is working to reassure these customers.

    Answer

    Executive Michael Burkland noted that international represents a smaller portion of the business at 12%. President Andy Dignan characterized the resistance as more 'emotional' than widespread, expressing confidence in Five9's global architecture and data handling policies. President Bryan Lee further de-risked the guidance by highlighting that the majority of forecasted incremental revenue comes from the existing customer base and already-booked new logos.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Five9 Inc (FIVN) leadership • Q4 2024

    Question

    Arjun Bhatia asked for help reconciling the management's optimistic tone on bookings and AI with the initial 2025 guidance, questioning where the most conservatism is embedded.

    Answer

    Interim CFO Bryan Lee clarified that the guidance is an $11.5 million raise from the previous outlook and reflects the company's prudent philosophy. He specified that conservatism is layered into the back half of 2025 due to macro uncertainty, a stronger-than-usual seasonal downtick from Q4, and a tough comparison from a major customer ramp ending. He emphasized it is a starting point for the year.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Five9 Inc (FIVN) leadership • Q3 2024

    Question

    Arjun Bhatia of William Blair & Company asked about the drivers behind the record enterprise new logo turnups in Q3 and the outlook for the implementation pipeline.

    Answer

    Executive Michael Burkland explained that while new logo turnups hit a record, the overall implementation backlog also increased, which is a positive indicator for future growth. He credited the professional services team for building a predictable 'machine' for onboarding customers of all sizes.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Braze Inc (BRZE) leadership

    Arjun Bhatia's questions to Braze Inc (BRZE) leadership • Q4 2025

    Question

    Arjun Bhatia from William Blair & Company asked for elaboration on the 'next frontier of personalization' and inquired about expansion trends within newer customer cohorts.

    Answer

    CEO Bill Magnuson described a spectrum of personalization capabilities, from manual testing to automated experimentation with Project Catalyst and highly customized models via OfferFit. CFO Isabelle Winkles confirmed that post-IPO customer cohorts continue to exhibit stronger expansion trends than pre-IPO cohorts, maintaining the positive differential previously discussed.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Braze Inc (BRZE) leadership • Q3 2025

    Question

    Arjun Bhatia asked for insight into the 2025 marketing budget environment and questioned why the legacy replacement cycle might not accelerate further given the focus on AI and first-party data.

    Answer

    CEO Bill Magnuson stated that Braze is not forecasting an improvement in the demand environment. He explained that while the replacement cycle is strong, many businesses continue to prioritize immediate cost savings over the value creation and switching costs associated with a platform migration, which tempers the potential for acceleration.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to Braze Inc (BRZE) leadership • Q2 2025

    Question

    Arjun Bhatia asked about the role and monetization strategy of the Braze Data Platform and its relationship with customers' existing cloud data warehouses. He also inquired about go-to-market resource allocation, given the strength in enterprise versus other segments.

    Answer

    CEO Bill Magnuson explained the Braze Data Platform is designed for flexible data ingestion to drive customer engagement outcomes, not to replace data warehouses. He stated that while enterprise acquisition is efficient, Braze is making foundational investments in product-led growth, like free trials, to improve efficiency in the commercial segment and appeal to technical stakeholders in all deal cycles.

    Ask Fintool Equity Research AI

    Arjun Bhatia's questions to DoubleVerify Holdings Inc (DV) leadership

    Arjun Bhatia's questions to DoubleVerify Holdings Inc (DV) leadership • Q4 2024

    Question

    Arjun Bhatia sought clarification on how the shift to PMP and programmatic direct deals impacts DV and the company's strategy to address it. He also asked for DV's view on Meta's stance on third-party fact-checking and its implications for brand safety.

    Answer

    CEO Mark Zagorski explained that PMP and PG deals have lower data attach rates, which has been a drag. DV's strategy is to work more on the sell-side, integrating with SSPs and curation platforms to package its data directly into these deals. On Meta, he viewed fact-checking and brand safety as somewhat separate, stating DV's role as an independent verifier is complementary to Meta's tools and that market uncertainty typically increases demand for safety solutions.

    Ask Fintool Equity Research AI