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Founder & CEO Eric Yuan explained that wins are driven by customer dissatisfaction with incumbent cloud vendors over issues like quality, cost, and slow innovation. He highlighted Zoom's single, organically built platform and rapid innovation. CFO Michelle Chang added that 9 of the top 10 deals were displacements and 7 of 10 involved AI, underscoring the product's strength.

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CEO Eric Yuan emphasized Zoom's advantages in employee experience and total cost of ownership, citing a large fintech company that dropped Teams for Zoom in Q1. He stressed that Zoom is now a broad workplace platform. CFO Michelle Chang added that the Zoom Phone integration with Microsoft Teams is an increasingly successful go-to-market motion.

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Founder and CEO Eric Yuan attributed the win to the customer's pre-existing trust from a large Zoom Phone deployment, Zoom's scalable back-end architecture, and a rapid pace of innovation. He emphasized that the platform was designed from day one to support very large deployments, and the comprehensive feature set, including compliance and AI capabilities, makes such large enterprise wins replicable.

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CEO Eric Yuan stated that Workvivo is crucial for employee engagement in a flexible work environment, offering a dedicated service beyond meetings or chat. He noted that large enterprises recognize its value, leading to significant new logo wins in Q2. Yuan also mentioned the partnership with Meta, which is driving customer migrations to Zoom's platform, and highlighted that Zoom itself uses Workvivo internally for announcements and news.

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CEO Eric Yuan stated that agentic capabilities are a natural evolution of AI and will be part of the AI Companion Studio, not a separate SKU. CFO Michelle Chang reiterated that enterprise is expected to drive growth in FY26, fueled by upmarket moves and new products, but did not provide a specific timeline for a revenue inflection.

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CEO Sasan Goodarzi explained that customers are less concerned with the technology itself and more with the outcomes, such as help with growing their business or improving cash flow. He noted the AI agents provide tangible benefits, like collecting unpaid invoices, which drives adoption. CFO Sandeep Aujla added that Intuit deliberately integrated these AI experiences into the existing product lineup, making them easily accessible and driving higher-than-expected repeat usage without requiring a separate implementation.

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Co-CEO Roy Mann and CFO Eliran Glazer stated the Google impact is manageable and is being addressed by reallocating marketing resources. Glazer confirmed the potential impact is factored into guidance. Roy Mann then explained that the 'system of action' vision, powered by AI tools like Sidekick, involves the platform performing tasks for users, not just managing them, by leveraging the full context of their work.

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Co-CEO Roy Mann clarified that the trajectory varies by product. While Work Management leads the upmarket push and Service targets larger customers, CRM currently sees more success in the SMB and low mid-market segments. He stated that each product has its own path, though the company aims to push all products upmarket over time by deepening their capabilities.

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co-CEO Eran Zinman explained that monday Service sees high ACV due to strong cross-sell momentum with mature, existing customers and a more top-down sales process. CFO Eliran Glazer clarified that the Q4 slowdown in CRM and Dev net adds was primarily due to typical seasonality in performance marketing spend, which is lower at year-end, and that the overall strategy is focused on upmarket growth over total customer count.

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Co-CEO Roy Mann stated that monday CRM's foundation on the Work OS provides flexibility and connectivity across the organization, which is a key differentiator. New additions like campaign management aim to create a more holistic suite. CFO Eliran Glazer addressed the sequential growth by noting that Q2 was an exceptionally strong, outlier quarter. He attributed the lighter Q3 to continued macro choppiness, slower-than-expected growth in monday dev, and slower sales hiring, but mentioned that momentum was already strong again in October.

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CEO Mike Cannon-Brookes emphasized that Atlassian already has a strong enterprise business, with a significant opportunity to expand within its existing customer base, as 80% of the Fortune 500 are customers but represent only 10% of revenue. He described the enterprise evolution as a continuous journey of improvement under the new CRO, focusing on customer-centricity, partnerships with GSIs, and sales operations, rather than a project with a defined endpoint.

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CEO & Co-Founder Mike Cannon-Brookes affirmed that improving the enterprise motion is a continuous journey, not a one-year project. He highlighted the significant opportunity within the existing customer base, where 80% of the Fortune 500 are customers but represent only 10% of revenue. He noted that the new CRO is driving ongoing improvements in customer success, sales operations, and the partner ecosystem to capture this opportunity.

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CFO Joe Binz attributed the deal timing to the increasing size and complexity of enterprise deals, which naturally elongates sales cycles, rather than macro factors. CEO Mike Cannon-Brookes added that cloud platform parity is strong, citing FedRAMP authorization, the new Government and Isolated Clouds, and ongoing compliance achievements as key enablers removing migration blockers for even the most complex customers.

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CEO Khozema Shipchandler stated the investment is predominantly for engineering talent to accelerate AI product development, driven by strong customer demand. He highlighted significant customer interest in integrated products like Conversation Relay, which combine data and communications to drive ROI. CRO Thomas Wyatt provided a supporting customer example.

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CEO Khozema Shipchandler acknowledged that while a major economic downturn would have an impact, Twilio's role in digital engagement provides balance, and so far, no negative effects have materialized. Chief Revenue Officer Thomas Wyatt described the cross-sell motion as a multiyear journey of incremental improvement, driven by strong inbound customer demand for multiple channels and add-on features, which makes it easier for AEs.

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CFO Aidan Viggiano explained the Communications DBNRR improvement was driven by increased expansion and a modest reduction in contraction, with churn remaining low. CEO Khozema Shipchandler categorized 'easier' cross-sells as combining existing channels like SMS with email or voice. He described the more significant, longer-cycle opportunity as integrating data with communications, which R&D is actively working to simplify for customers.

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CEO Khozema Shipchandler explained that the OpenAI partnership is initially voice-based, allowing customers to use OpenAI's models via a Twilio API, with its true value unlocked by combining it with contextual customer data. He noted that a material revenue impact is not expected for some time. CFO Aidan Viggiano clarified that the fiscal 2025 guidance assumes a macro environment similar to the current one, not a significant improvement.

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CEO Ryan Barretto reported that the core business is performing well and tracking to the annual plan, highlighting strong enterprise wins, growth in the >$50k ARR customer cohort, and improved gross revenue retention. CFO Joe DelPretto specified that the guidance incorporates approximately $2.5 million in revenue from NewsWhip for the final five months of the year, reflecting a prudent approach given the recent acquisition.

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CEO Ryan Barretto confirmed that multi-product cross-selling is a core strategy, supported by sales training and compensation plans. He noted that penetration rates are still very early, and growth is expected from both expanding existing accounts, like a recent $600,000 restaurant chain deal, and landing new logos that require multiple solutions.

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CEO Ryan Barretto stated that while all customers are potential targets, adoption depends on social sophistication, with upmarket clients often needing Care and Influencer Marketing having broad appeal. CFO Joe Del Preto addressed net retention, noting that while expansion was pressured in 2024, he expects the metric to improve going forward due to the shift toward higher-quality, larger enterprise customers.

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CEO Ryan Barretto stated that the product already serves multiple use cases across departments and that the company is focused on deepening those capabilities. CFO Joe Del Preto clarified that the R&D restructuring involves reallocating resources to other areas within the R&D organization, and therefore, it should not be viewed as a driver of significant operating leverage in 2025. Ryan Barretto added that the decision was difficult but necessary to capture future growth opportunities.

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CEO Yamini Rangan reiterated HubSpot's philosophy of demonstrating value before monetization. She confirmed that Customer Agent is now delivering predictable value, which prompted its addition to the credit-based model in June. Rangan noted that the rollout to the installed base was happening this week, making it too early for clear monetization patterns. However, she expressed confidence that the usage and value delivered will translate into monetization, with a more significant impact expected in 2026.

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CEO Yamini Rangan explained that HubSpot's philosophy is to demonstrate predictable value before monetization. With Customer Agent now showing consistent value, it was added to the credit-based model in June and is just beginning to roll out to the install base. She stated it is too early for clear monetization patterns but expressed confidence that usage will translate to revenue, with a more noticeable impact expected in 2026.

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CEO Yamini Rangan addressed both points. Regarding the macro environment, she stated that demand patterns remain consistent across all industries, segments, and geographies, emphasizing that HubSpot is viewed as a resilient, "must-have" platform. On the agent strategy, she clarified that the core focus is on building first-party agents (like Customer Agent) that are deeply embedded in the platform. She positioned Agent.AI as a longer-term "innovation bet" to build a developer ecosystem, distinct from the core product strategy.

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CEO Yamini Rangan explained that the commission changes, which tie payments to active customer engagement, will take full effect in April 2025 for existing deals. In parallel, she highlighted that HubSpot's investments in growth-focused partners through funds and enablement have significantly improved engagement, evidenced by a 68% year-over-year increase in co-selling with partners.

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President Harley Finkelstein confirmed significant progress, citing the expansion of Shopify Payments to 16 new countries this year and Capital to Germany and the Netherlands. He attributed the 42% international GMV growth to both product enhancements and a stronger go-to-market engine, stating there is still substantial room to grow. CFO Jeff Hoffmeister added that the Asia Pacific region is also performing very well.

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Co-Founder and CEO Andrew Bialecki stated there is significant room in both segments. For SMBs, the opportunity is expanding into new verticals beyond e-commerce, while for enterprise, he feels they are 'just getting into' the segment. CFO Amanda Whalen added a specific example of a customer replacing four legacy products, which saved them over 50 developer hours per month and empowered their marketing team.

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CEO Andrew Bialecki detailed that the new Customer Hub is a novel feature that can sit alongside existing tools, but the AI-powered agent could be a replacement over time as customers look to consolidate. He stated the GTM will be self-serve for SMBs, reflecting the product's ease of use, but will also have a higher-touch motion for mid-market and enterprise clients with more complex needs.

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Co-Founder and CEO Andrew Bialecki outlined three key product priorities: embedding AI across the stack for predictive and generative capabilities, solidifying the platform as the central source of truth for consumer data, and expanding applications beyond marketing. He framed the vision as building the complete CRM and data platform for consumer businesses, hinting at new releases at an upcoming event.

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CEO Andrew Bialecki stated that Klaviyo is primarily displacing legacy marketing solutions that lack an integrated, database-first architecture. He noted that while initial deals are larger, significant future expansion opportunity exists by growing into new business units and geographies within these enterprise accounts.

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CFO Chris Greiner clarified that while they typically build in a 2-5 point growth cushion, they had previously added an extra $10 million cushion for macro uncertainty. He stated this extra cushion has now been removed due to strong performance, good visibility into the second half, and a robust sales pipeline.

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CEO David Steinberg explained that the company's expanded use cases, channels, and superior attribution capabilities provide more levers to maintain growth and prove ROI, which is critical in a downturn. He also noted strong relationships with holding companies are a buffer. CFO Chris Greiner attributed the improved cash flow conversion to greater efficiency in CapEx (both software and data capitalization) and more of the business dropping to the bottom line, despite timing headwinds from agency payments.

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CFO Chris Greiner projected that the agency business, currently around 20% of revenue, will become an even larger part of the mix by 2028, with continued adoption of higher-margin direct channels. CEO David Steinberg addressed the short report, stating there have been no client losses or material changes. He emphasized that an Audit Committee review, involving independent forensic accounting and data privacy firms, found the allegations to be without merit and corroborated Zeta's practices.

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CEO David Steinberg identified CTV, online video, and mobile as key channels for agency adoption. CFO Christopher Greiner added that this positive mix shift improved gross margins by approximately 100 basis points quarter-over-quarter and that the Q4 political forecast reflects a shorter period of campaign spending compared to Q3, though some upside is possible.

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CEO David Steinberg identified CTV, online video, and mobile as key areas for agency direct channel adoption. CFO Christopher Greiner added that the positive mix shift improved implied gross margin by approximately 100 basis points. Regarding political revenue, Greiner explained the lower Q4 forecast was due to timing (one month of peak spending vs. three in Q3) but acknowledged potential for modest upside.

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CEO Liren Chen stated the outcome properly reflects the value of their foundational research and IP portfolio, including 5G and video innovations not covered in the prior deal, and expects it to have a positive impact on the overall program. CFO Richard J. Brezski added that there is no significant incremental cost from the agreement, as the R&D investment was made over decades, making the new revenue nearly 100% gross margin.

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President and CEO Liren Chen described the Nokia-Amazon deal as a positive industry development but stressed that InterDigital's licensing program succeeds on the merits of its own patent portfolio. He clarified that the primary driver for reaching the $500 million smartphone recurring revenue target by 2027 is signing new customers who are not yet licensed, rather than relying solely on uplifts from existing contract renewals.

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President and CEO Liren Chen explained that InterDigital is flexible on the streaming monetization model, which could be based on a percentage of subscription fees or overall revenue, noting the company conservatively targets $300 million from this market by 2030. Regarding the 2025 outlook, Chen reiterated the goal for double-digit ARR growth is based on a holistic view of all opportunities, not just a single outcome like the Samsung arbitration. He confirmed the Samsung decision is expected soon but the timing and outcome are up to the arbitrator.

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President and CEO Liren Chen described the OPPO deal as very positive, noting it brings licensed global smartphone sales to approximately 70% and accelerates momentum to sign remaining vendors like Vivo and Honor. While unable to comment on specific deal economics due to confidentiality, Chen pointed to the over $80 million increase in annualized recurring revenue (ARR) as an indicator of the deals' impact. CFO Rich Brezski explained that the Q4 catch-up revenue can be calculated by subtracting the guided $118 million in recurring revenue from the total revenue implied by the updated full-year guidance.

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Chairman & CEO Joe Walsh explained that the HVAC solution is an upcharged automations package that will boost ARPU, improve client satisfaction, and aid in both customer acquisition and retention. He confirmed more vertical solutions are in development for Thryv's most successful sectors. Regarding guidance, Walsh stated the company prefers to set conservative targets it can confidently achieve, acknowledging the strong underlying momentum in the business.

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CEO Joe Walsh attributed the strong net retention to improved go-to-market execution and specific sales plays encouraging customers to add more centers and growth-oriented add-ons. He explained that the increased traffic expense is a direct result of higher-than-expected demand for Marketing Center add-on tools that drive search traffic to clients' businesses, which he views as a positive indicator of customer engagement.

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CEO Joe Walsh shared that early feedback is positive, with Keap customers benefiting from Thryv's lead generation and Thryv customers poised to benefit from Keap's sales automation. He highlighted the plan to create vertical-specific automations. For go-to-market changes, Walsh emphasized the acquisition of Keap's significant partner channel and its role in amplifying international sales efforts, which are key contributors to the 2027 growth plan.

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CEO Joe Walsh described the distribution synergy as a key driver for the deal, with Keap's partners gaining Thryv's product catalog and Keap's products gaining access to Thryv's large direct sales force. Regarding NDR, he confirmed that the 100%+ level is the new baseline, driven by the rapidly growing number of multi-center customers (now 12%) and the built-in upsell path for newly migrated clients.

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CEO David Morken and CPO John Bell confirmed the multiplier effect is happening in real-time, driven by parallel services like media forking for AI agents, transcription, and fraud detection orchestrated by Maestro. On messaging, Morken noted 7% commercial growth and a focus on higher-margin deals with large enterprises needing scalability, which differentiates them from competitors.

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CEO David Morken confirmed a strong Enterprise Voice pipeline, highlighted by a record number of million-dollar-plus deals in Q1, driven by both a direct sales motion and an expanding channel partner program. CFO Daryl Raiford addressed the guidance, stating that confidence comes from strong performance across all three market offers and that while contingency for macro volatility is built in, the voice business is considered resilient and less exposed than the smaller programmable messaging segment.

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CFO Daryl Raiford clarified that Q4 cloud communications revenue grew 15%, or about 7% when excluding political campaign revenue, which was in line with full-year performance. For 2025, he stated the guidance midpoint of $750 million represents 9-10% normalized growth, with contributions expected from all customer categories. Raiford noted that global voice plans are expected to see accelerated growth in 2025 compared to 2024, enterprise voice remains a strong driver, and programmable messaging continues to gain market share.

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CEO David Morken explained the messaging growth is a mix of new and existing customers, with the latter being a larger contributor. Chief Product Officer John Bell supported this by highlighting the strong non-political net retention rate of 115%. On the second question, CEO David Morken confirmed that the AI Bridge product is already launched, adopted, and growing, indicating that its impact on voice volume has begun.

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CFO Isabelle Winkels noted that Q1 was a heavy renewal quarter but clarified this was not specific to any single cohort, as 'ZIRP era' contracts have varied renewal dates. CEO Bill Magnuson stated that OfferFit will continue to be sold on a per-use-case basis for approximately $250,000-$300,000 annually, including expert services. He described this as additive to existing Braze contracts and said that while future pricing has optionality, there are no immediate plans to merge the models.

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CEO Bill Magnuson described a spectrum of personalization, from manual A/B testing to automated experimentation with Project Catalyst and highly customized models from OfferFit, aiming to provide AI tools for all customer sizes. CFO Isabelle Winkles confirmed that the trend of post-IPO customer cohorts showing stronger expansion than pre-IPO cohorts has continued to be positive since it was highlighted at the Analyst Day.

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CEO Bill Magnuson stated that Braze is not factoring any improvement in the demand environment into its guidance. He explained that while the replacement cycle is strong, many businesses have prioritized short-term cost savings over the value creation and switching costs associated with a platform migration, thus tempering the acceleration.

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CEO Bill Magnuson explained the Braze Data Platform is designed for flexible data ingestion to drive customer engagement outcomes, not to replace data warehouses. He stated that while enterprise acquisition is efficient, Braze is making foundational investments in product-led growth, like free trials, to improve efficiency in the commercial segment and appeal to technical stakeholders in all deal cycles.

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President, CEO & Director, Rory Read, explained that FY26 is a transitional year, with the new sales pod structure expected to gain momentum in the second half after comprehensive enablement programs are completed. For CCaaS, Read highlighted Sprinklr's AI-native unified platform as the key differentiator, allowing agents a more robust, single-screen experience. He noted the company must harden the CCaaS product and mature its enterprise processes before accelerating further investment.

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President and CEO Rory Read stated that the immediate tactical focus is on solidifying and expanding the existing customer base, particularly the 149 customers with over $1 million in revenue, before pursuing new logos outside their ideal enterprise profile. Regarding implementations, Read acknowledged past inconsistencies due to immature processes and stated he is now personally overseeing the effort to 'productize' implementations for consistency, a process he expects will take 2-4 quarters to fully mature.

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President and CEO Rory Read outlined an "ambidextrous strategy" focused on improving the company's Rule of 40 metric. This involves reenergizing the neglected core business while simultaneously hardening and expanding the Sprinklr Service offering. CFO Manish Sarin added that RPO and cRPO are stronger leading indicators of future growth than billings, which can be skewed by varied payment cycles, and that a more detailed outlook would be provided in March.

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CEO Or Offer expressed satisfaction with the quality of new hires, noting a refined process for measuring activities and expected deliverables during onboarding. He described customer reactions to the AI chatbot data as a "wow effect," providing unique visibility into a previously opaque channel, which is driving significant interest.

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CEO Or Offer detailed a two-pronged AI investment strategy: embedding AI agents to accelerate platform insights and developing 'Gen AI intelligence' to help brands analyze chatbot impact on consumer behavior. CFO Jason Schwartz affirmed their guidance philosophy is to set achievable targets and that the 2025 forecast, which implies back-half acceleration, is built on confidence from their backlog and macro analysis.

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CEO Or Offer explained that LLMs need up-to-date "digital data" on current trends to stay relevant, which is where Similarweb provides critical, fresh data. He confirmed these deals are growing. CFO Jason Schwartz reiterated that Q4 guidance is based on their standard methodology, factoring in the timing of when deals go live and revenue is recognized, and added that the need for data freshness necessitates renewals.

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Executive Benny Eppstein explained that RADCOM is investing in R&D for Agentic AI use cases in close collaboration with partners and is considering various flexible monetization models. Regarding capital allocation, Eppstein stated that M&A is the top priority, with the company actively evaluating opportunities within its ecosystem for potential action in the second half of the year.

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Executive Hilik Itman explained that the Continual acquisition is a complementary technology that enhances the core RADCOM ACE platform with advanced analytics, driving new opportunities. CFO Hadar Rahav added that the multi-year contract's revenue will be recognized starting in 2025. She expressed confidence in sustained growth for 2025, supported by a strong backlog, a high percentage of recurring revenue (around 70%), and a powerful business model, suggesting the analyst's growth assumptions were reasonable.

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CEO Spenser Skates explained that the key difference for the marketing products is that customers are now willing to fully switch from legacy tools to Amplitude, a shift from prior incremental adoption. He noted they are adding out-of-the-box reports to facilitate this. CFO Andrew Casey stated that the expected operating leverage is broad-based, stemming from gross margin optimization, increasing sales and marketing efficiency as reps ramp through the year, and leverage on a relatively constant G&A spend.

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CEO Spenser Skates highlighted key enterprise features like data access controls (delivered) and role-based access controls (on the roadmap). He also mentioned data mutability and integrations with various data warehouses like Snowflake as crucial for enterprise data ecosystems. CFO Andrew Casey stated his guidance philosophy is rooted in what the company can control—execution on its strategy—not on betting on future macro improvements. He emphasized a focus on "growth with leverage."

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Executive Michael Burkland noted that international represents a smaller portion of the business at 12%. President Andy Dignan characterized the resistance as more 'emotional' than widespread, expressing confidence in Five9's global architecture and data handling policies. President Bryan Lee further de-risked the guidance by highlighting that the majority of forecasted incremental revenue comes from the existing customer base and already-booked new logos.

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Interim CFO Bryan Lee clarified that the guidance is an $11.5 million raise from the previous outlook and reflects the company's prudent philosophy. He specified that conservatism is layered into the back half of 2025 due to macro uncertainty, a stronger-than-usual seasonal downtick from Q4, and a tough comparison from a major customer ramp ending. He emphasized it is a starting point for the year.

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Executive Michael Burkland explained that while new logo turnups hit a record, the overall implementation backlog also increased, which is a positive indicator for future growth. He credited the professional services team for building a predictable 'machine' for onboarding customers of all sizes.

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CEO Mark Zagorski explained that PMP and PG deals have lower data attach rates, which has been a drag. DV's strategy is to work more on the sell-side, integrating with SSPs and curation platforms to package its data directly into these deals. On Meta, he viewed fact-checking and brand safety as somewhat separate, stating DV's role as an independent verifier is complementary to Meta's tools and that market uncertainty typically increases demand for safety solutions.

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CFO Shigeyuki Hamamatsu outlined capital allocation priorities, including opportunistic share buybacks, potential customer base acquisitions, and investing in inventory to support growth in AirDial and residential products. Regarding NRR, he projected it might see a slight impact in Q4 from IWG churn but expects it to stabilize in the 98-99% range in the short term, with momentum in other business areas providing an offset.

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