Question · Q4 2025
Ashish Sabadra inquired about quantifying or providing anecdotal examples of benefits from AI adoption in areas like software development, product rollouts, customer service, and new wins/upsell/cross-sell.
Answer
Scott Staples, CEO, explained that AI's impact is pervasive and hard to quantify as it's embedded in all products, including SmartHub and digital identity, which have driven new wins. He cited cost savings in customer care through chatbots and noted the phenomenal, albeit unquantifiable, impact of AI.
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