Question · Q3 2026
Ashley Owens asked how the launch of new exclusive brand websites for Shyanne and Cleo + Wolf might contribute to incremental total addressable market (TAM) expansion by reaching new female customers. She also requested a clean bridge for the Q4 gross margin, considering favorable shrink from last year and freight normalization, and insights into average unit retail (AUR) and elasticity given third-party price increases.
Answer
CEO John Hazen clarified that new exclusive brand sites are primarily aimed at gaining market share within the existing TAM (now $58 billion) by attracting country lifestyle women's customers, rather than expanding the TAM further. He expects AUR to increase 2%-3% in Q4, incorporating all price increases. CFO Jim Watkins added that shrink and freight are expected to normalize next year, with a slight freight benefit.
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