Avantika Dhabaria's questions to Certara Inc (CERT) leadership • Q3 2024
Question
Avantika Dhabaria, on for Michael Ryskin, asked about the reallocation of resources to the software business and whether the company is seeing a conversion of services customers into software customers.
Answer
Executive John Gallagher highlighted a strong year-to-date software net retention rate of 110%, driven by renewals, expansion, and new logos. He noted a strong correlation between software performance and biosimulation services bookings, which saw strength in Q3 across Tier 1 and Tier 3 customers. This performance, however, was offset by weakness in regulatory services, indicating a synergy between software and biosim services rather than a direct customer conversion.