Ayush Vyas

Ayush Vyas asked if the competitive dynamic from insurance-enabled providers, which has pressured the U.S. cash pay business, is moderating in markets where Teladoc's insurance footprint is live, and about engagement patterns between insurance and cash pay users.

Answer

CEO Chuck Divita noted the underlying unmet demand for mental health and sustained high levels of virtual care post-pandemic. He stated that early data shows good consistency in terms of insurance selection and session numbers, indicating that removing cost barriers leads to more therapy-driven decisions and strong uptake.

Ayush Vyas, on behalf of Elizabeth Anderson, asked if the competitive dynamic from insurance-enabled providers in the U.S. cash pay business is moderating as Teladoc expands its own insurance footprint, and if there are meaningful differences in engagement patterns between insurance and cash pay users in mature states.

Answer

Chuck Divita, CEO, noted that virtual mental health has sustained high levels post-pandemic due to increased appreciation for mental health needs. He stated that while it's early, data shows good trends in insurance uptake, with people selecting insurance and consistent session numbers, driven by strong underlying demand.