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    Azib Khan

    Research Analyst at E&P Financial Group

    Azib Khan's questions to WESTPAC BANKING (WEBNF) leadership

    Azib Khan's questions to WESTPAC BANKING (WEBNF) leadership • Q1 2022

    Question

    Azib Khan of E&P Financial Group inquired whether the investor home lending and business lending portfolios were still growing below the system average and when they might return to system-level growth.

    Answer

    CEO Peter Francis King noted that after adjusting for the sale of the Auto Finance business, overall business lending growth was around the market average, driven by institutional and commercial banking. He acknowledged that investor home lending growth was below that of owner-occupied loans and that SME lending is an area for improvement.

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    Azib Khan's questions to WESTPAC BANKING (WEBNF) leadership • Q1 2021

    Question

    Azib Khan from Morgans Financial Limited asked for an update on the progress of onshoring mortgage processing roles and whether this initiative was the primary driver of improved loan turnaround times.

    Answer

    CEO Peter Francis King reported that the onshoring of mortgage roles is about 30% complete. He clarified that the improvement in turnaround times is not due to any single initiative but is the result of numerous small process renovations aimed at simplifying the end-to-end customer experience.

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    Azib Khan's questions to WESTPAC BANKING (WEBNF) leadership • Q3 2020

    Question

    Azib Khan asked about the eligibility of customers in hardship to migrate to deferral status and whether APRA's loan restructuring relief would apply to customers in hardship in addition to those on deferral packages.

    Answer

    CEO Peter Francis King explained that hardship involves an individual arrangement, distinct from the portfolio-level relief packages. He confirmed that customers in hardship are reported in delinquency stats even if a deferral is part of their individual arrangement. He expressed hope that APRA's restructuring relief would apply to both groups but stated this needed confirmation with the regulator.

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