Beatriz Abreu's questions to Banco Santander-Chile (BSAC) leadership • Q1 2025
Question
Beatriz Bomfim de Abreu asked for more detail on asset quality trends, particularly in the mortgage portfolio, and inquired about future technology transformation expenses following the mainframe migration to the cloud.
Answer
Cristian Vicuna, Head of Strategy and IR, responded that asset quality is stabilizing, with positive trends in consumer and commercial loans. He noted that while the mortgage portfolio is still deteriorating, the pace is slowing, with a plateau expected in the second half of the year. On expenses, he confirmed that while other platform updates are planned, none are as significant as the Gravity project, and the bank is confident in maintaining its efficiency ratio of around 35%.