Benjamin Goy's questions to ING Groep NV (ING) leadership • Q4 2024
Question
Benjamin Goy of Deutsche Bank asked what would be required for more drastic cost efficiencies and why ING's corporate default rates remain low in key markets despite systemic increases.
Answer
Executive Steven van Rijswijk stated that positive operating leverage should return in 2026 as operational scalability increases. CRO Ljiljana Cortan attributed the strong asset quality performance to a stable portfolio, with no negative trends in Business Banking and only isolated, non-related cases in Wholesale Banking, despite broader economic trends.