Benjamin Mohr's questions to TFI International Inc (TFII) leadership • Q4 2024
Question
Benjamin Mohr, on for Ariel Rosa, asked whether TFI is losing entire small and medium business (SMB) accounts or just volumes, and sought quantification of the potential OR improvement from various initiatives.
Answer
Executive Alain Bedard clarified that the issue is high customer churn in the SMB segment, where TFI is losing more accounts than it is gaining. Regarding initiatives, he estimated that fleet management improvements could save $20-$35 million annually, while fixing billing and bad debt could save another $10-$15 million. He stated it was too early to quantify savings from a new P&D software, and that improving density has so far yielded no results, reinforcing the need for an M&A-driven solution.