Benjamin Wood's questions to United Natural Foods Inc (UNFI) leadership • Q3 2025
Question
Benjamin Wood of BMO Capital Markets asked about the status of UNFI's IT system consolidation prior to the breach and questioned if there were performance differences in service levels and customer retention between DCs with and without lean daily management.
Answer
President & CFO Giorgio Matteo Tarditi explained that UNFI has been methodically investing in modernizing systems as part of its ongoing CapEx plan, separate from the cyberattack. He confirmed that service levels, shrink, and delivery quality are demonstrably better in the 20 DCs with lean daily management due to the structured problem-solving methodology. He also noted that customer retention following DC closures has been stronger than initially expected.