Question · Q4 2025
Bill Kirk asked about High Tide's budtender education and training programs, and how the company leverages its budtenders as assets, especially given licensed producers' interest in engaging them. He also followed up on Remaxion's performance, asking for an update on January's trends after December's improvements.
Answer
CEO Raj Grover detailed High Tide's robust budtender training, including pre-employment exposure to multiple stores, an online learning portal, and a focus on providing a 'Cabana-level' customer experience. He noted that product assortment is centralized to prevent LP influence. Regarding Remaxion, Mr. Grover stated January's performance was slightly lower than December but significantly better than September-November, acknowledging the ongoing sale of remaining low-margin biomass from Portugal while expressing strong confidence in future gross margin improvements with new, lower-cost biomass.
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