Question · Q3 2025
Bill Plovanek asked about the cadence of new patient starts during Q3, seeking insights into whether it was front- or back-end loaded to gauge Q4 confidence, and inquired about any trends in attrition rates amidst quality issues.
Answer
Jereme Sylvain, CFO, stated that attrition rates have been stable. Regarding new patient start cadence, he noted that while full September data isn't available, anecdotal evidence from sales leadership and the field suggests positive feedback as sensor deployment issues have waned, making them 'very encouraged' for Q4. Jake Leach, President and Interim CEO, added that prescribers confirm dramatic improvements in deployment issues.