Billy Fitzsimmons's questions to Zoom Communications (ZM) leadership • Q2 2026
Question
Billy Fitzsimmons from Jefferies asked for anecdotes on the paid Custom AI Companion add-on, its prominent use cases, and whether its financial impact is included in the back-half guidance for the year.
Answer
Founder & CEO Eric Yuan explained that customers purchase the add-on to connect AI Companion with third-party applications like Salesforce and their own internal knowledge bases. CFO Michelle Chang clarified that while AI in Contact Center is already contributing to FY26 revenue, the newer AI products like Custom AI Companion are expected to be a more meaningful revenue driver in fiscal 2027.