Bingyu Chen's questions to 111 Inc (YI) leadership • Q4 2024
Question
Bingyu Chen of Citigroup Inc., also known as Zoey, questioned the company's technological advancements in the past year, particularly in AI applications and whether it would be a key growth driver. She also asked about initiatives to reduce fulfillment costs and the budget allocated for AI investment.
Answer
Executive Haihui Wang detailed that technology initiatives drove a shift to a platform business model, highlighting a shared inventory system with JBP partners and franchised fulfillment centers, which now total 11 with 15 more planned. He noted AI-powered tools for price prediction and a ChatBI system are already in use. For fulfillment, costs were reduced by expanding the regional warehouse footprint to lower last-mile delivery costs and leveraging the Kunpeng network for efficient inventory distribution. Regarding AI investment, Wang stated the company is building a platform for AI agents to improve customer experience and acquisition, and is training all employees on AI applications.