Question · Q4 2025
Bobby Zolper asked about Ecolab's customer retention rates in the Institutional and Specialty segments.
Answer
Chairman and CEO Christophe Beck stated that customer retention in Institutional and Specialty has remained very stable, consistently in the low to mid-90s. He noted that attrition includes factors like restaurant closures, which are beyond Ecolab's control. Beck highlighted the positive impact of shifting towards digital technology and IQ platforms, such as Aqua IQ, as game-changing innovations that position INS strongly.
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