Question · Q4 2025
Brendan McCarthy of Sidoti asked about Oportun Financial's net charge-off rate, seeking clarification on the data points supporting the expected step-down in Q2 and beyond, particularly regarding first payment defaults and new origination vintages. He also inquired about the drivers behind the flat operating expense guidance for 2024 compared to the Q4 2023 run rate, and how the reintroduction of risk-based pricing above 36% APRs might impact the addressable market and 2024 originations growth.
Answer
Raul Vazquez, Chief Executive Officer of Oportun Financial, explained that confidence in declining charge-offs stems from current delinquency trends, with Q1 2024 delinquencies expected to decrease significantly year-over-year and sequentially. He attributed the Q1 elevated loss rate to a higher mix of new customers from early 2023 originations. Regarding operating expenses, Vazquez noted continued discipline and cost reduction efforts, offset by strategic investments in risk-based pricing (above 36% APRs), secured personal lending growth, and marketing. He clarified that the risk-based pricing initiative is not included in the mid-single-digit originations growth expectation for 2024, but is anticipated to expand the addressable market and enhance unit economics and profitability in 2025 and beyond, also improving applicant quality by allowing for lower APRs for high-quality returning members.
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