Question · Q4 2025
Brian Foran addressed investor concerns about the rising 'cost to grow' in the market, acknowledging the upfront investment for premium customers and credit card accounting dynamics. He asked if any market segment is becoming overheated or if the concern is primarily due to economic and accounting factors.
Answer
Steve Squeri, Chairman and CEO, dismissed the notion of an overheated market for American Express, citing consistent 10% revenue growth and mid-teen EPS growth over the last five years. He emphasized long-term investments, disciplined capital returns, and avoiding non-economical portfolios. Christophe Le Caillec, CFO, added that despite competition, the Platinum refresh led to some of the lowest acquisition costs in Q4, and the long-term view on customer relationships makes the economics compelling.
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