Brian Harbour's questions to Shake Shack Inc (SHAK) leadership • Q3 2024
Question
Brian Harbour of Morgan Stanley asked about the drivers behind the recently improved wait times and the timeline for future enhancements from kitchen process changes.
Answer
CEO Rob Lynch attributed recent gains to a focus on operational fundamentals, including better labor utilization, leadership development, and creating a culture of performance and accountability. He noted that they are in the early stages, with longer-term initiatives like kitchen flow and equipment optimization expected to drive continued momentum and further improvements.