Question · Q3 2025
Catherine Tribnick asked about competition from direct real-time voice APIs (like OpenAI) for Cognigy customers, given their use of speech-to-text to LLM and back-to-speech.
Answer
CEO Scott Russell stated that LLM providers are seen as partners, not competitors. Russell emphasized that while simple bots are easy to create, delivering superior, contextual, and compliant AI agents for enterprise CX requires a complete platform like Cognigy, which leverages LLMs but adds critical domain-specific intelligence, guardrails, and integration with legacy systems.
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