Charlie Chen's questions to Full Truck Alliance Co Ltd (YMM) leadership • Q2 2025
Question
Charlie Chen from China Renaissance Securities asked about the key drivers behind the 19.3% year-over-year increase in monthly active shippers and requested an update on the shipper membership business.
Answer
Simon Chong Cai, Chief Financing & Investment Officer, explained that growth was driven by optimized user acquisition focusing on high-conversion channels and enhanced product experience improving retention. He noted that a strategic focus on direct shippers led to a higher quality user base. For the membership program, Mr. Cai highlighted that shipper members surpassed 1.2 million, with the '288' membership program driving conversions and upgrades, while the 12-month rolling retention rate remained strong at over 80%.