Question · Q4 2025
Chris Hoare questioned the top-line trajectory in Puerto Rico, seeking color on the shape of postpaid net adds in Q4 2025 and expectations for future improvements. He also asked for more detail on the B2B weakness in Puerto Rico, its trajectory, and any further information on the company's focus on shareholder returns and potential timing for announcements.
Answer
CEO Balan Nair attributed Puerto Rico's Q4 2025 postpaid net add improvements to leadership, process fixes, system stabilization, value propositions, and a significant turnaround in NPS scores, assisted by the migration of Boost subscribers. He noted strong January 2026 performance and expects continued progress through 2026. For B2B, Mr. Nair acknowledged 2025 challenges, citing team changes and a new leader with a positive budget for 2026, indicating a turnaround will take multiple quarters. Regarding shareholder returns, Mr. Nair expressed confidence in the business and strong Q4 cash flow, suggesting potential announcements later in the year in conjunction with the board.
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