Question · Q4 2025
Christine Rains asked for context on the software renewal rate remaining below previous years on a fee basis, the factors weighing on renewals, and expectations for its return to the 90% range. She also sought details on the EBITDA margin guide, including gross margin breakdown and cadence for fiscal 2026.
Answer
CEO Shawn O'Connor attributed the lower renewal rate to impactful consolidations and increased client scrutiny of module configurations, expecting improvement as scrutiny lessens and higher price increases take effect. He explained that the EBITDA margin guide reflects the benefit of the reduction in force but limited leverage from 0-4% top-line growth, with a 35% target requiring higher revenue growth.
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