Christopher Pierce's questions to Urgent.ly (ULY) leadership • Q1 2025
Question
Christopher Pierce asked for details on the progress with new partners, the strategy for re-entering the mid-market insurance vertical via a 'Champion Challenger' model, and the potential impact on gross margins. He also inquired about the remaining potential for OpEx leverage and the timing and mechanics of the dual-source insurance model.
Answer
CEO Matthew Booth clarified that a recent major renewal was with a large fleet management company, not a new OEM. He stated that after 18 months of improving unit economics, Urgently is now well-positioned to re-enter the insurance market. CFO Timothy Huffmyer added that while major Otonomo-related cost reductions are complete, further OpEx efficiencies are expected in 2025, albeit at a slower pace. Booth also explained that the dual-source model is already in use with some clients and he expects the trend to accelerate as large customers seek vendor redundancy.