Question · Q3 2025
Christopher Stathoulopoulos asked for a detailed overview of demand trends, including leisure versus corporate, Q4 outlook across U.S. domestic, international, inbound, and cross-border, the impact of the government shutdown, and Avis's preparation for future events like the World Cup and America's 250. He also sought insight into the long-term (1, 3, 5 years) plan for customer experience investments and their translation into margin improvement, earnings, free cash flow, and ROIC.
Answer
CEO Brian Choi described a mixed demand environment with healthy leisure but challenged government and defense segments, emphasizing discipline and agility over macro forecasting. He noted positive expectations for the World Cup and America's 250 in 2026. For the long-term, he outlined a deliberate shift to treating customer experience as an operating system, focusing on predictability, speed, empowerment, and AI-driven customer care. He stated the goal is to maintain an EBITDA floor of over $1 billion while continuously investing in customer experience, viewing it as a long-term journey akin to Delta and United Airlines.