Question · Q4 2025
Cory Carpenter asked Frontdoor to bridge the gap between current street numbers and the reiterated 2028 revenue target, seeking clarification on the drivers of accelerating growth expected in 2027 and 2028 and the confidence in this framework. He also inquired about claims cost inflation, noting a tick down in Q4 and a low single-digit guide for 2026, specifically asking about the impact and assumptions regarding tariffs.
Answer
Chairman and CEO Bill Cobb explained that confidence in the 2028 revenue target stems from the "durable growth engine" where successful first-year unit acquisitions feed into the renewal book, combined with strong member retention and consistent dynamic pricing. Senior Vice President and CFO Jason Bailey added that non-warranty opportunities also contribute significantly. Regarding claims cost inflation, Jason Bailey attributed the strong 2025 performance to excellent management by contractor network and supply chain teams, using price, trade service fees, and operational execution. He stated that for 2026, they anticipate low single-digit inflation, managing through potential tariff impacts, noting high preferred contractor network usage (mid-80s) and diversified supply chain options. Bill Cobb clarified that Frontdoor's domestic sourcing, beyond appliances, helps maintain the low single-digit inflation outlook.
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