Question · Q3 2025
Craig Haughton from Morgan Stanley asked about the progress of the $600-$800 million resiliency program laid out a few years ago and additional levers to extend it further, such as technology and AI adoption.
Answer
CFO Mike Marks stated that HCA is actively enhancing and accelerating its resiliency program, with a continuous pipeline of new ideas, piloting, and scaling efforts. He highlighted benchmarking, digital technology (AI, machine learning, automation), and expanding shared service platforms as key drivers. CEO Sam Hazen noted that margin advancement reflects some of the program's impact.