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Craig Turin

Senior Managing Director and Equity Research Analyst at Evercore ISI

Craig Turin is a Senior Managing Director and Equity Research Analyst at Evercore ISI, specializing in software sector research with a primary focus on major cloud and SaaS companies including ServiceNow and other leading enterprise technology providers. He is regularly cited for insightful coverage and has contributed to Evercore ISI's recognized leadership in technology research, delivering focused analysis that informs investor and industry strategy. Turin began his analyst career after earning a degree from a top-tier institution and has held roles of increasing responsibility before joining Evercore ISI, where he has become known for his deep knowledge of the software sector. He holds active FINRA registration with relevant securities licenses, supporting his reputation as a credible and authoritative voice in software equity research.

Craig Turin's questions to ServiceNow (NOW) leadership

Question · Q3 2025

Craig Turin inquired about the importance of industry-specific context for AI and workflow solutions when engaging with CEOs, especially given the trend of enterprises discontinuing AI pilot projects.

Answer

CEO Bill McDermott emphasized that customers expect deep industry knowledge and specific insights into how ServiceNow's technology will impact their mission-critical processes. He noted that ServiceNow uses its own AI platform to prepare sellers with this domain expertise. President, CPO, and COO Amit Zavery added that ServiceNow builds industry-specific data models and pre-built agentic flows for sectors like retail, manufacturing, healthcare, and financial services, often partnering with domain experts for joint solutions.

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Question · Q3 2025

Craig Turin inquired about the importance of industry-specific context for AI and workflow solutions when engaging with CEOs, especially given the trend of enterprises discontinuing AI pilot projects.

Answer

CEO Bill McDermott emphasized that customers expect deep industry knowledge and specific insights into how ServiceNow's technology will impact their mission-critical processes. He noted that ServiceNow uses its own AI platform to prepare sellers with this domain expertise. President, CPO, and COO Amit Zavery added that ServiceNow builds industry-specific data models and pre-built agentic flows for sectors like retail, manufacturing, healthcare, and financial services, often partnering with domain experts for joint solutions.

Ask follow-up questions

Fintool

Fintool can write a report on ServiceNow logo NOW's next earnings in your company's style and formatting