Craig Turin

Craig Turin inquired about the importance of industry-specific context for AI and workflow solutions when engaging with CEOs, especially given the trend of enterprises discontinuing AI pilot projects.

Answer

CEO Bill McDermott emphasized that customers expect deep industry knowledge and specific insights into how ServiceNow's technology will impact their mission-critical processes. He noted that ServiceNow uses its own AI platform to prepare sellers with this domain expertise. President, CPO, and COO Amit Zavery added that ServiceNow builds industry-specific data models and pre-built agentic flows for sectors like retail, manufacturing, healthcare, and financial services, often partnering with domain experts for joint solutions.

Craig Turin inquired about the importance of industry-specific context for AI and workflow solutions when engaging with CEOs, especially given the trend of enterprises discontinuing AI pilot projects.

Answer

CEO Bill McDermott emphasized that customers expect deep industry knowledge and specific insights into how ServiceNow's technology will impact their mission-critical processes. He noted that ServiceNow uses its own AI platform to prepare sellers with this domain expertise. President, CPO, and COO Amit Zavery added that ServiceNow builds industry-specific data models and pre-built agentic flows for sectors like retail, manufacturing, healthcare, and financial services, often partnering with domain experts for joint solutions.