Damian Cogen's questions to AudioCodes Ltd (AUDC) leadership • Q4 2024
Question
Damian Cogen, on for Ryan MacWilliams, inquired about the drivers behind the company's confidence in improved 2025 top-line growth, asking if it stemmed from customer optimism or the AI opportunity. He also asked how CCaaS demand and buyer interest in voice AI fared in Q4 compared to Q3.
Answer
President and CEO Shabtai Adlersberg responded that confidence is driven by a record backlog of over $20 million in total contract value signed in Q4, spurred by Gen AI and Copilot technology driving Microsoft Teams Phone adoption. He added that the company is substantially increasing its Live CX service capacity to meet demand as enterprises move to the cloud, highlighting a major win with a North American system integrator and a growing trend of applying AI for analytics on contact center recordings.