Question · Q3 2025
Danilo Gargiulo asked about CAVA's broader opportunities in hospitality beyond just speed of service, where operations might be falling short of future expectations, specific levers for the new COO, and the expected impact of people investment on restaurant-level margins.
Answer
CEO Brett Schulman stated that CAVA aspires to be an elite restaurant operator delivering exceptional, consistent hospitality, aiming to elevate from 'good to great' to drive additional traffic and market share. CFO Tricia Tolivar added that while restaurant-level margins will expand with sales increases, CAVA is mindful of necessary investments in the business, including labor, to build a long-term, durable brand, which may involve targeted investments in the short term to ensure sustainable margin expansion.