Darrin Peller's questions to Paysafe Ltd (PSFE) leadership • Q2 2025
Question
Darrin Peller of Wolfe Research questioned the dynamics within the SMB segment, asking about the drivers of new merchant growth versus the slightly elevated attrition. He also sought color on the direct versus ISO channel growth and recent business trends in July.
Answer
CEO Bruce Lowthers explained that attrition is improving as expected, aided by new predictive analytics and the end of a portfolio pruning phase. He highlighted a strong turnaround in SMB new merchant growth, which was up 6% overall, with the direct channel growing 7% in Q2. He expressed confidence in continued momentum, noting July was a 'solid month' with strong new merchant production.