Darrin Peller's questions to BILL Holdings (BILL) leadership • Q4 2025
Question
Darrin Peller from Wolfe Research, LLC revisited the guidance, seeking more clarity on the level of conservatism given the lapping of a major headwind and asking for the primary drivers of take rate expansion. He also inquired about the outlook for customer additions and the key factors driving recent strength in that area.
Answer
CFO Rohini Jain clarified the guidance is 'prudent' rather than 'conservative,' reflecting macro uncertainties and a normalization of Q4's strong spend. She anticipates APAR take rate expansion similar to FY25 but sees pressure on the spend and expense take rate from a shifting spend mix. President & COO John Rettig added that a key focus is driving ad valorem payment penetration. On customer adds, Founder, CEO & Chairperson René Lacerte highlighted strength in the accountant channel and expressed significant optimism for the 'Embed 2.0' strategy, citing a new deal with a Fortune 500 company as a major future growth driver.