David Lustberg's questions to INST leadership • Q4 2023
Question
Asked about the company's AI product offerings, monetization strategy, and for more detail on specific drivers of the strong cross-sell performance.
Answer
Several AI features are in beta, with the monetization strategy still being refined, though some features like analytics are expected to be paid add-ons. Cross-sell bookings growth accelerated to 49% in Q4, driven by new go-to-market strategies that better align sales and customer success teams.