Question · Q3 2025
David Rochester inquired about the increase in non-performing assets (NPAs) and new default trends this quarter, seeking clarity on whether charge-offs are expected to decline or remain elevated. He also asked about the potential impact of an extended government shutdown on loan growth and credit, and later, the quantifiable benefits of AI enhancements on processing times and the expense base.
Answer
Chief Credit Officer Michael Cairns explained that the NPA increase was a continuation of previous trends in the SBA portfolio, with past dues remaining low at 14 basis points, indicating effective servicing. CFO Walter Phifer detailed the government shutdown playbook, including pulling $900 million in PLPs to mitigate immediate loan growth impact, noting secondary market sales could be affected if the shutdown extends past Thanksgiving. President and COO William Losch III highlighted AI's potential for significant technological advancement, emphasizing its role in enhancing employee productivity, improving operating leverage, and streamlining loan origination, particularly for small dollar loans.