Question · Q2 2026
Derek Greenberg of Maxim Group inquired about the expected declines in the transaction segment, asking if they are year-over-year or sequential, and if they are still primarily driven by the previously mentioned churned account and pullback from two large customers. He also asked about the potential threat of large language model (LLM) providers directly licensing content similar to Research Solutions' offerings, and whether the company is insulated by its long tail of research or unique capabilities.
Answer
President and CEO Roy W. Olivier explained that the transaction business decline is predominantly due to one large customer churn, which is expected to continue, resulting in a year-over-year decline despite an anticipated stronger second half sequentially. He noted that excluding the churned customer, transactional business was down about 2% year-over-year, which is within normal fluctuations. Regarding LLMs, Roy W. Olivier clarified that while LLMs might eventually duplicate some capabilities or large publishers might create their own connectors, Research Solutions' role will be to serve the 'long tail' of medium and small publishers who lack the resources, and to aggregate content, as customers prefer not to manage hundreds of individual publisher agreements. Chief Strategy Officer Josh Nicholson added that Research Solutions is actively working with publishers to help them navigate AI usage of articles, offering infrastructure for authentication, tracking, and new revenue opportunities, leveraging its publisher-neutral stance and existing content processing.
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