Dhar Manjari's questions to Dufry AG/ADR (DUFRY) leadership • Q4 2021
Question
Dhar Manjari of RBC asked about current trends in spend-per-passenger and conversion rates, and requested an update on any trials or rollouts related to data usage, digitalization, and loyalty schemes for 2022.
Answer
CEO Julian Gonzalez responded that spend-per-passenger has been on a growth trend since the pandemic began and continued in 2021. On digitalization, he highlighted the mini-application developed with Alibaba on the Alipay platform, which is linked to their loyalty program, but noted its full potential is yet to be tested due to the low volume of Asian travelers.